After placing an order and receiving the confirmation email, our team will begin to manage the shipment. As soon as your order is on its way, our courier company will notify you via email and provide you with the tracking number.

Standard Shipping 

Shipping costs to Spain, the Canary Islands, the Balearic Islands, Ceuta and Melilla are €3.90.  

Shipping costs for international orders vary depending on the country and will be specified once the shipping address has been entered in the payment gateway form. 

Shipments 24 hours a day (mainland Spain only, and before 4:00 p.m.) 

Orders placed from Monday to Friday before 4:00 p.m. will be delivered the next business day (Saturdays, Sundays and holidays are not business days). The cost of 24-hour shipping is €5.95. 

The delivery time for orders placed from Spain (Peninsula) is between 4 and 5 business days.

The delivery time for the Canary Islands, Balearic Islands, Ceuta and Melilla is 6 to 7 working days. 

The delivery time for international shipments (Europe) is between 6 and 7 business days. 

In this case, you probably did not write the email correctly when placing your order. Write to us at hello@mimshoes.com and we will correct it immediately.

 Our company is based in Madrid, but we ship worldwide. Unfortunately, due to border restrictions, we currently do not ship to Russia or Ukraine.  

To see all the countries we currently ship to, please use the shipping address dropdown menu at checkout. 

In this case, you probably did not write the email correctly when placing your order. Write to us at hello@mimshoes.com and we will correct it immediately.

• CHANGES

At MIM we believe that it is very important to free our customers the costs of the first change of online orders. Therefore, the first change made for each order is free. From the second change onwards, the costs are borne by the client.

Purchases made on our website may be changed in size or model within 15 calendar days after receipt. If the model you wish to change for has a higher price, you will have to pay the difference. Purchases from the JEWELERY section do not accept changes.

All products will be accepted as long as they are in the same condition in which they were purchased and in their original box, properly packaged and protected. Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent (do not add any transport sticker or seal on the box, as this may alter its original state and could your refund will be affected).

• RETURNS

If the customer wishes to make a return instead of an exchange, starting on July 3, 2023, this return will have a cost:

• Returns from the Peninsula have a cost of €3.90 per refund
• Returns from the Balearic Islands have a cost of €6.50 per refund.
• Returns from the Canary Islands have a cost of €9 per refund.
• Returns from the EU have a cost of €15 per refund
• Returns from outside the EU have a cost of €25 per refund

Purchases from the JEWELERY section do not accept returns.

Shipping costs are not included in the refund. 

Reimbursement of returned items will be made using the same payment method in which they were paid. 

PROMOCION THE LAST OUTLET AGOSTO 2024.

• The entire selection for €29.

• Returns are not accepted on items in this promotion. In this case, if you only want a refund, it will be returned in store credit.

• Free size changes will be accepted for 15 days; In this case the promotion price is respected.

This policy also applies to the MIM VELAZQUEZ 45 store

Both exchanges and returns can also be returned in store (Calle Velázquez, 45. 28001 Madrid). Returns to the store will be free.

You have a period of 15 days to request the return of any item.

For a product to be considered eligible for return, it must be in the same condition in which it was purchased, without signs of use and with the original label attached.

To initiate a size change or return, please access the following link by filling in the text boxes with the order ID and the purchase email: Exchange and return portal

For any questions or queries you can send an email to: support@reveni.io
Logistics information related to your return:

• First change completely free. 
• In case of a second exchange, the refund will be made in the form of a gift card
• Returns from the Peninsula have a cost of €3.90 per refund
• Returns from the Balearic Islands have a cost of €6.50 per refund.
• Returns from the Canary Islands have a cost of €9 per refund.
• Returns from the EU have a cost of €15 per refund
• Returns from outside the EU have a cost of €25 per refund

Both exchanges and returns can also be returned in store (Calle Velázquez, 45. 28001 Madrid). Returns to the store will be free.

We have up to 15 days to process the exchange or return from receiving the order in our logistics center. As soon as we process your return we will inform you. We will do everything possible to make it happen as soon as possible.

If exceptionally the product has been defective, we will be in charge of reviewing its condition and once the problem is confirmed, we will provide a new one at no charge to the customer or, if we cannot obtain the product, we will refund the amount. The customer must provide the order number with which they made the purchase in order to correctly credit the purchase.

The website reserves the right to cancel orders in the event of computer errors that may flagrantly modify the price of a product.

As you can see in our returns and exchanges policy, from the moment our warehouse colleagues receive the package, they have a period of 15 days to manage the exchange or return. The change is subject to availability at the time of processing. All these incidents are managed in order of arrival. During sales and promotions periods, the volume is higher, so management in most cases cannot be done at the same time the package is received. You will be notified by email of the refund or exchange when it becomes effective.

Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent. All products will be accepted as long as they are in the same condition in which they were purchased and in their original box, properly packaged and protected. 

You must remember that shipping costs are not refundable. What we offer from MIM completely free of charge is the FIRST CHANGE.

FLASH OUTLET PROMOTION JUNE 2024.

• First pair at €39 second pair at €29. Only available for Spain.

• Returns are accepted on the items in this promotion. In this case, if you only want a refund for 1 of the two items, the one with the lowest value will always be refunded.

• Size changes will be accepted for 15 days; In this case the promotion price is respected.

• Changes will be accepted for 15 days; If the new item selected has a higher cost, the customer will have to pay the difference.

• You can also request store credit for 15 days. In this case, if you only want a refund for 1 of the two items, the one with the lowest value will be refunded.

This policy also applies to the MIM VELAZQUEZ 45 store

No, at the moment we do not accept cash on delivery.

At MIM we have a wide range of payment options so you can choose the one that best suits you. You can place your order from anywhere and however you like.    

During the purchase process, after completing the shipping address information, the gateway will show you all the payment options available in your country.

You can also pay for your order in installments via Klarna. Find out how it works here .

Applying a discount on our website is very simple. Whenever you are given the option, click on the button: apply discount, and this will be reflected just before finalizing your order and proceeding to make the purchase. If, on the other hand, you have a code, you must provide it in the space dedicated to it. . In the same way, it will appear reflected, just before finalizing your purchase.

Yes, you can pay in installments with Klarna. Find out more about how it works here .

Our sizing follows the European standard, so we advise you to buy the size you normally wear. We will inform you on our website of the particularity of each model, in case they arrive a little larger or smaller than normal.

We do not currently have our own physical store, but you can find our shoes at different points of sale. Check them outhere