After placing an order and receiving the confirmation email, our team will begin to manage the shipment. As soon as your order is on its way, our courier company will notify you via email and provide you with the tracking number.

Standard Shipping 

Shipping costs to Spain, the Canary Islands, the Balearic Islands, Ceuta, and Melilla are €3.90.  

Shipping costs for international orders vary depending on the country and will be specified once the shipping address is entered in the payment gateway form. 

24h shipping (only mainland Spain, and before 12:00h) 

Orders placed from Monday to Friday before 12:00 PM will be delivered during the next business day (Saturdays, Sundays, and holidays are not business days). The cost of 24h shipping is €5.95. 

The delivery time for orders placed from Spain (Peninsula) is between 4 and 5 business days.

The delivery time for the Canary Islands, Balearic Islands, Ceuta and Melilla is 6 to 7 working days. 

The delivery time for international shipments (Europe) is between 6 and 7 business days. 

In this case, you probably did not write the email correctly when placing your order. Write to us at hello@mimshoes.com and we will correct it immediately.

 Our company is based in Madrid, but we ship worldwide. Unfortunately, due to border restrictions, we currently do not ship to Russia or Ukraine.  

To see all the countries we currently ship to, please use the shipping address dropdown menu at checkout. 

• CHANGES

At MIM, we believe it is very important to offer our customers free shipping for the first exchange of online orders. Therefore, the first exchange made for each order is free. From the second exchange onwards, the costs are borne by the customer.

Purchases made on our website can be exchanged for a different size or model within 15 calendar days after receipt. If the model you want to exchange for has a higher price, the difference must be paid. Purchases in the COSTUME JEWELRY section do not accept exchanges.

All products will be accepted as long as they are in the same condition as when you acquired them and in their original box, properly packed and protected. Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent (do not add any transport stickers or seals on the box, as this may alter its original condition and your refund could be affected).

Certain special promotions may have a different exchange policy. See the special promotions section.

• RETURNS

If the customer wishes to make a return instead of an exchange, from July 3, 2023, this return will have a cost:

• Returns from the Peninsula have a cost of €3.90 per refund
• Returns from the Balearic Islands have a cost of €6.50 per refund
• Returns from the Canary Islands have a cost of €9 per refund
• Returns from the EU have a cost of €15 per refund
• Returns from outside the EU have a cost of €25 per refund

Store credit refunds are also subject to these costs. However, there is a 5 euro bonus for choosing this refund method.

Purchases from the COSTUME JEWELRY section are not eligible for return.

Shipping costs are not included in the refund. 

The refund for returned items will be made using the same payment method that was used for the original payment. 

Certain special promotions may have a different return policy. Please refer to the special promotions section.

SPECIAL PROMOTIONS

PROMOTION THE OUTLET: First pair €35 second pair €29 (January and February 2025)

• Selection of products at 35 €. https://mimshoes.com/collections/the-outlet
• Returns to the original payment method are not accepted for products included in this promotion. Refunds can be made in store credit.
• Size changes will be accepted within 15 calendar days after delivery; A charge will be applied
  Change portal link: https://returns.reveni.io/mimshoes

This policy also applies to the MIM VELAZQUEZ 45 store in case they have stock of the requested size. In this case, the exchange will be free of charge.

Both exchanges and returns can also be made in-store (Calle Velázquez, 45. 28001 Madrid). In-store returns will be free of charge.

You have a period of 15 days to request the return of any item.

For a product to be considered eligible for return, it must be in the same condition in which it was purchased, without signs of use and with the original label attached.

To initiate a size change or return, please access the following link by filling in the text boxes with the order ID and the purchase email: Exchange and return portal

For any questions or queries you can send an email to: support@reveni.io
Logistics information related to your return:

• First change completely free. 
• In case of a second exchange, the refund will be made in the form of a gift card
• Returns from the Peninsula have a cost of €3.90 per refund
• Returns from the Balearic Islands have a cost of €6.50 per refund.
• Returns from the Canary Islands have a cost of €9 per refund.
• Returns from the EU have a cost of €15 per refund
• Returns from outside the EU have a cost of €25 per refund

Both exchanges and returns can also be returned in store (Calle Velázquez, 45. 28001 Madrid). Returns to the store will be free.

We have up to 15 days to process the exchange or return from receiving the order in our logistics center. As soon as we process your return we will inform you. We will do everything possible to make it happen as soon as possible.

If exceptionally the product has been defective, we will be in charge of reviewing its condition and once the problem is confirmed, we will provide a new one at no charge to the customer or, if we cannot obtain the product, we will refund the amount. The customer must provide the order number with which they made the purchase in order to correctly credit the purchase.

The website reserves the right to cancel orders in the event of computer errors that may flagrantly modify the price of a product.

As you can see in our returns and exchanges policy, from the moment our warehouse colleagues receive the package, they have a period of 15 days to manage the exchange or return. The change is subject to availability at the time of processing. All these incidents are managed in order of arrival. During sales and promotions periods, the volume is higher, so management in most cases cannot be done at the same time the package is received. You will be notified by email of the refund or exchange when it becomes effective.

Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent. All products will be accepted as long as they are in the same condition in which they were purchased and in their original box, properly packaged and protected. 

You must remember that shipping costs are not refundable. What we offer from MIM completely free of charge is the FIRST CHANGE.

PROMOTION LAST UNITS 35€. March and April 2025

• Selection of products at 35 €. https://mimshoes.com/collections/the-outlet
• Returns to the original payment method are not accepted for products included in this promotion. Refunds can be made in store credit.
• Size changes will be accepted within 15 calendar days after delivery; a fee will be charged.
  Change portal link: https://returns.reveni.io/mimshoes

This policy also applies to the MIM VELAZQUEZ 45 store in case they have stock of the requested size. In this case, the exchange will be free.

No, at the moment we do not accept cash on delivery.

At MIM we have a wide range of payment options so you can choose the one that best suits you. You can place your order from anywhere and however you like.    

During the purchase process, after completing the shipping address information, the gateway will show you all the payment options available in your country.

You can also pay for your order in installments via Klarna. Find out how it works here .

Applying a discount on our website is very simple. Whenever you are given the option, click on the button: apply discount, and this will be reflected just before finalizing your order and proceeding to make the purchase. If, on the other hand, you have a code, you must provide it in the space dedicated to it. . In the same way, it will appear reflected, just before finalizing your purchase.

Yes, you can pay in installments with Klarna. Find out more about how it works here .

Our sizing follows the European standard, so we advise you to buy the size you normally wear. We will inform you on our website of the particularity of each model, in case they arrive a little larger or smaller than normal.

We do not currently have our own physical store, but you can find our shoes at different points of sale. Check them outhere