At MIM we believe that it is very important to give our clients the expenses of the first return or exchange of online orders. That is, the first change or return that is made for each order is free for the customer (as long as the order has been placed in the Peninsula (Spain), in the rest of the countries the return costs will be borne by the customer). If the customer has already made a size change and wishes to make a return or a second change, he must bear the return costs.
EXCHANGES, RETURNS SINGLES' DAY 2022
Orders placed between 10/11/2022 at 8:00 p.m. and 11/11/2022 at 11:59 p.m. that contain products included in the Singles' Day collection (mimshoes.com/collections/single-s-day) They accept changes subject to availability of the selection of products belonging to the promotion.
Refunds will be made in store money: you can have it whenever you want.
CHANGES, RETURNS AND CANCELLATIONS
Purchases made on the Mim Shoes Website may be returned or changed in size or model, as long as the new model has the same or lower price (the difference will also be refunded) within 15 calendar days after receipt, except for purchases in the JEWELRY and MASKS section, which do not accept returns. All those products will be accepted as long as they are in the same state in which they were purchased and in their original box, properly packed and protected. Remember that the box is part of your order and it must arrive at our warehouse in the same state in which it was sent (do not add any transport sticker or seal about the box, since it can alter the original state of the box and your refund could be affected). Shipping costs are not included in the refund.
The reimbursement of returned items will be made in the same form of payment in which they have been paid.
We can send a courier to the same delivery address or you can send us the return through an official SEUR office.
RETURN PROCESS - CHANGES:
1.- Enter the Changes and Returns section of our website and enter your order number and the email with which you made the purchase.
2.- Follow the steps indicating the item to be returned, as well as the reason for the return to create your return in our system and you will receive an email with the steps to follow and the different options for returning the product.
3.- Put the items you want to return in a box together with the printed receipt. You can find your ticket in your account or in the order confirmation email. In case of not locating the return ticket, put a piece of paper in the box with the order number and the name under which the order was placed. Don't forget to include one of these receipts in your return package. Otherwise, it will be impossible for us to identify you and complete the refund successfully.
4.- Once the product arrives at our warehouses:
If it consists of a return, we will refund the price of the returned product (shipping costs not included), as soon as possible, having a legal maximum of 15 days to make the payment. Once the refund notification is received, it may take a few days for the deposit to be reflected in your account.
If it is a size change, as soon as we verify the status of the returned footwear we will send the new size requested. Changes will always be subject to size availability.
We have up to 15 days to process the change or return from the receipt of the order in our logistics center. As soon as we process your return we will inform you. We will do our best to make it happen as soon as possible.
For international orders, the customer must send the package to our logistics center in order to process the change or return. If you wish, you can send the package to our address:
MONTOJO Y MOVELLAN TEXTIL, SL
MIM SHOES S.L.CAlle Herreria 18, 41210
If, exceptionally, the product has turned out to be defective, we will take care of reviewing its status and once the problem is confirmed, we will send it to the factory to repair it, we will give a new one at no charge to the customer or, in case we cannot get the product, we will the refund of the amount. The customer must provide the order number with which he made the purchase in order to correctly credit the purchase.
The website reserves the right to cancel orders in the event of computer errors that may flagrantly modify the price of a product.