Log in to your MIM account to check the updated status of your order. Once logged in, go to the "My Order History" section where you can see all the information about the process, from preparation to delivery.

If you have any questions or need additional help, feel free to contact us at hola@mimshoes.com or through the chat.

Did you choose the wrong item or size?

Don't worry! We can't make changes to orders that have already been confirmed, but if it hasn't been prepared yet, we can cancel it so you can place a new order with what you really wanted.

To request a cancellation or if you need help, write to us at hola@mimshoes.com

Do you want to cancel your order?

If your order has not yet been prepared, we can help you cancel it. Write to us at hola@mimshoes.com and we will handle it with you.

If it is already on its way, we will not be able to cancel it, but you can return it when you receive it.

In the exceptional case that the products in your order have any defects, we will assess their condition to confirm the issue. Once verified, we will send a replacement at no cost to the customer. If it is not possible to obtain the same product, a full refund of the amount paid will be issued.

To process any issue, the customer must contact the Customer Service team at hola@mimshoes.com, providing the order number used to make the purchase, in order to properly verify the acquisition.

Access your MIM Account to view your order status.

Standard Home Delivery – €3.90

Delivery to the specified address within an estimated 2 to 3 business days.

Pick Up Point Delivery – €3.90

Pick up your order at the Pick Up point selected during the checkout process.

Express Home Delivery – €5.90

Receive your order within 24 business hours by placing your order before 12:00 PM (Delivery on business days)

For orders over €150, standard home delivery is free.

*If the package is held by customs, the recipient will be responsible for any handling fees incurred at the destination, as well as the IGIC tax. This condition is accepted upon making the purchase.

In cases where the item has arrived at the destination and the customer refuses to pay customs and handling fees, this amount will be deducted from the product refund.

Under no circumstances does MIM cover customs handling fees or related taxes.

-The delivery time for orders placed from Spain (Peninsula) is 2 to 3 business days, both for home deliveries and Pick Up Point deliveries.

-The delivery time for Express Shipping is 24 business hours for orders placed before 12:00 PM, with deliveries on business days.

-The delivery time for the Canary Islands, Balearic Islands, Ceuta, and Melilla is 6 to 7 business days.

-The delivery time for international shipments (Europe) is between 6 and 7 business days.

*During promotional or holiday periods, delivery times may be slightly extended depending on the shipping area, purchase time, or product availability.

MIM is based in Madrid, but we ship worldwide. Unfortunately, due to border restrictions, we currently do not ship to Russia or Ukraine.

To see all the countries we currently ship to, use the shipping address dropdown menu at checkout.

If your order has been marked as prepared for more than 48 hours and you cannot see the tracking information, please contact us at hola@mimshoes.com or through the chat so we can assist you.

Our team will check the status of your shipment and help resolve any issues so you can receive your order as soon as possible. Please remember that sometimes there may be slight delays in tracking updates from the shipping carrier, but we will be available to support you at all times.

If you have made an online purchase, you can return it in the same way, through our Returns and Exchanges Portal or you can return it in person at our physical store located at Calle Velázquez, 45. 28001 Madrid. In-store returns are free of charge.

Refunds for returned items will be made using the same payment method used for the purchase. If you choose to receive the refund via gift card, the same costs apply, although there is a €5 bonus for selecting this refund method.

Please note that shipping costs are not included in the refund.

The customer has 15 calendar days to request a return from the date of receipt of the order. This date will be the one shown on the delivery note.

SeQura: "In accordance with the current withdrawal policy for e-commerce platforms, we grant consumers using SeQura a period of 14 calendar days to exercise their right of return; the amount will be refunded using the same payment method
used."

Access our Returns and Exchanges Portal to request your return online.

In Spain (Peninsula), the return cost is €3.90 and €5.90 for home pickup.

You can also manage your return from anywhere in the world. You can check the return cost from your country while processing the request. This amount will be deducted from the refund to be made.

From the moment our warehouse staff receive the package, they have up to 15 days to process the return.

During sales or promotional periods, the volume of orders is higher, so sometimes the processing may not be immediate after receiving the package.

You will receive an email notification once the refund has been processed.

Products will be accepted only if they are in the same condition as when received and with their original box, properly packed and protected.

Please note that the box is part of the product, so it must arrive at our warehouse in perfect condition. Please do not place shipping labels or seals directly on it, as this could damage it and affect your refund.

If you make your purchase online from Spain, you can request a one-time size or item exchange of the same price within 15 days from the delivery date of your order. This service is only available for orders placed in Spain and will be free of charge within Spain.

You can manage your exchange through our Returns and Exchanges Portal or do it in person at our physical store located at Calle Velázquez, 45. 28001 Madrid. In-store exchanges are also free of charge.

*Exchanges are subject to stock availability at the time of processing. If the requested size or item is not available, you can choose a refund or a gift card, under the same conditions established in our return policy.

Access our Returns and Exchanges Portal to request your exchange online.

The exchange is free if you drop off the order at the office or delivery point of the courier you choose, and costs €1.95 if you request home pickup.

When the item arrives at our facilities and is inspected by our warehouse team, we will create a new order with the requested size or item and send it to you as soon as possible.

If you have requested a size exchange or an exchange due to a defect, once the package is received at our logistics center, we will proceed with the new shipment according to your request.

If the item is out of stock, a refund will be issued accordingly.

From the moment our warehouse staff receive the package, they have up to 15 days to process the exchange.

During sales or promotional periods, the order volume is higher, so sometimes the processing may not be immediate after receiving the package.

You will receive an email notification once the exchange has been completed.

No, at the moment we do not accept cash on delivery payment.

At MIM, we offer a wide range of payment options so you can choose the one that suits you best. You can place your order from anywhere and however you prefer.

During the checkout process, after entering your shipping address details, the gateway will show you all the payment options available in your country.

Additionally, you can pay for your order in installments through:

-Klarna. Find out how it works here

-SeQura. Find out how it works here

Applying a discount on our website is very easy. Whenever you have the option, click the button: apply discount, and it will be reflected just before you complete your order and proceed to checkout. If, on the other hand, you have a code, you should enter it in the designated space. Similarly, it will be reflected just before you complete your purchase.

Yes, you can pay in installments with Klarna. Find more information about how it works here.

You can also finance your purchase with SeQura. Find more information here

Our sizing follows the European standard, so we recommend that you buy the size you normally wear. We will inform you on our website about the specifics of each model, in case they run a little larger or smaller than usual.

We currently do not have our own physical store, but you can find our shoes at various retail locations. Check them out here

1. Organization

The promotion is organized by MIM and applies to purchases made through their website in Spain.

2. Promotion Period

The promotion will be valid from April 13 to 17 (both inclusive).

3. Winners

During the promotional period, a total of 10 winners will be randomly and mandatorily selected each day.

4. Prize

Each winner will receive a gift card worth €100, which can be used starting May 4 and will be valid for one (1) month from activation.

5. Participation

All purchases made in Spain through the website during the indicated period will automatically enter the draw.

6. Return Policy Condition

Participation in the draw is linked to the order placed, so if you win, the associated order cannot be returned. If the customer decides to process a return for a winning order, they will automatically lose the right to the prize.

7. General Conditions

Participation in the promotion implies acceptance of these conditions. MIM reserves the right to modify or cancel the promotion for justified reasons.