After placing an order and receiving the confirmation email, our team will begin to manage the shipment. As soon as your order is on its way, our courier company will notify you via email and provide you with the tracking number.

Standard Shipping 

Shipping costs to Spain, the Canary Islands, the Balearic Islands, Ceuta and Melilla are €3.90.  

Shipping costs for international orders vary depending on the country and will be specified once the shipping address has been entered in the payment gateway form. 

Shipments 24 hours a day (mainland Spain only, and before 4:00 p.m.) 

Orders placed from Monday to Friday before 4:00 p.m. will be delivered the next business day (Saturdays, Sundays and holidays are not business days). The cost of 24-hour shipping is €5.95.  

The delivery time for orders placed from Spain (Peninsula) is between 3 and 5 business days, although orders normally arrive between 24 and 48 hours after placing the order. 

The delivery time for the Canary Islands, Balearic Islands, Ceuta and Melilla is 3 to 5 working days. 

The delivery time for international shipments (Europe) is between 3 and 5 business days. 

In this case, you probably did not write the email correctly when placing your order. Write to us at hello@mimshoes.com and we will correct it immediately.

Our company is based in Madrid, but we ship worldwide. Unfortunately, due to border restrictions, we currently do not ship to Russia or Ukraine.

To see all the countries we currently ship to, use the shipping address drop-down menu at checkout.

Our shipments are not free, except if we launch a special discount code. You should be attentive to our social networks.

In this case, you probably did not write the email correctly when placing your order. Write to us at hello@mimshoes.com and we will correct it immediately.

At MIM we believe that it is very important to free our customers the costs of the first change of online orders. Therefore, the first change that is done for each order is gratuitous. From the second change onwards, the costs are borne by the customer. 

If what the client wants to do is a return Instead of an exchange, starting on July 3, 2023, this return will have a cost of 3,90€.

Purchases made on our website may be changed in size or model, as long as the new model has the same price or lower (the difference will also be returned) during the 15 calendar days after receipt. Purchases from the JEWELERY section do not accept returns. 

All products will be accepted as long as they are in the same condition in which they were acquired and in their original boxl, properly packaged and protected. Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent (do not add any transport sticker or seal on the box, as this may alter its original state and could your refund will be affected). Shipping costs are not included in the refund. 

 Reimbursement of returned items will be made using the same payment method in which they were paid. 

We can send a courier to the same delivery address or you can manage the return through an official SEUR office. 

1.- Enter the section Returns & Exchanges from our website and enter your order number and email with which you made the purchase. 

2.- Follow the steps indicating the item to be exchanged or returned, as well as the reason for return to create your return in our system and you will receive an email with the steps to follow and the different product return options.   

3.- Put the items you want to return in a box along with the printed eco-ticket. You can find your ticket in your account or in the order confirmation email. If you cannot locate the return receipt, insert a piece of paper in the box with the order number and the name with which the order was placed. Don't forget to include some of these receipts in your return package. Otherwise, it will be impossible for us to identify you and complete the refund successfully. 

4.- Once the product arrives at our warehouses: 

If it is a return, we will refund the price of the returned product (shipping costs not included), as soon as possible, having a legal maximum of 15 days to make the payment. Once you receive the refund notification, it may take a few days for the deposit to be reflected in your account.  

If it is a size change, as soon as we verify the condition of the returned footwear we will send the new size requested. Changes will always be subject to size availability. 

We have up to 15 days to process the exchange or return from receiving the order in our logistics center. As soon as we process your return we will inform you. We will do everything possible to make it happen as soon as possible. 

We have up to 15 days to process the exchange or return from receipt of the order in our logistics center. As soon as we process your return we will inform you. We will do everything possible to make it happen as soon as possible.

If exceptionally the product has been defective, we will take care of checking its condition and once the problem is confirmed we will send it to the factory to repair it, we will give a new one at no charge to the customer or, if we cannot obtain the product, we will return it. of the amount. The customer must provide the order number with which they made the purchase in order to correctly credit the purchase.

The website reserves the right to cancel orders in the event of computer errors that may flagrantly modify the price of a product.

As you can see in our returns and exchanges policy, from the moment our warehouse colleagues receive the package, they have a period of 15 days to manage the exchange or return. The change is subject to availability at the time of processing. All these incidents are managed in order of arrival. During sales and promotions periods, the volume is higher, so management in most cases cannot be done at the same time the package is received. You will be notified by email of the refund or exchange when it becomes effective.

Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent. All products will be accepted as long as they are in the same condition in which they were purchased and in their original box, properly packaged and protected. 

Send us your shoe box inside another box or pack it correctly so that it arrives as best as possible. You can use the same SEUR bag if you keep it, if not, you can do it with another bag or box. The eco-ticket must be attached to the outside of it. 

You must remember that shipping costs are not refundable. What we offer from MIM completely free of charge is the FIRST EXCHANGE or RETURN. These are completely different services. The shipping costs correspond to the service in which the package is delivered to you (it leaves the warehouse and arrives at your home) and the expense related to an exchange or return corresponds to the service in which the courier collects your package and delivers it to us. back to our warehouse.

No, at the moment we do not accept cash on delivery.

At MIM we have a wide range of payment options so you can choose the one that best suits you. You can place your order from anywhere and however you like.    

During the purchasing process, after completing the shipping address information, The gateway will show you all the payment options available in your country.

You can also pay for your order in installments through Klarna. See how it works here 

Applying a discount on our website is very simple. Whenever you are given the option, click on the button: apply discount, and this will be reflected just before finalizing your order and proceeding to make the purchase. If, on the other hand, you have a code, you must provide it in the space dedicated to it. . In the same way, it will appear reflected, just before finalizing your purchase.

Yes, you can pay in installments with Klarna. Find out more information about how it works here.

Our sizing follows the European standard, so we advise you to buy the size you normally wear. We will inform you on our website of the particularity of each model, in case they arrive a little larger or smaller than normal.

Currently we do not have our own physical store but you can find our shoes in different points of sale. Check them out here